Flimba Shipping Policy
We ship all orders from our warehouse based in Birmingham. Orders for in-stock items placed before 12pm each day are processed and shipped the same day, excluding weekends and public holidays. After 12pm, orders will be shipped on the next business day. Orders placed after 12pm on a Friday will only be shipped on Monday morning. Please allow 3-5 business days for dispatch during peak sales periods.
Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and/or SMS if you have provided your mobile number
We offer Free shipping on all of products you are ordering. Please note that if you are ordering from Ireland, additional charge of £100 for shipping each item.
Which courier do we use?
We have multiple shipping partners which include DPD for normal parcels and DHL for oversized parcels such as desktops. Please note that each item will be shipped separately, therefore, you might receive your items in separate days.
Choosing the date of delivery?
Now we do not offer specific day of delivery. However, we are constantly working on improving our services so hopefully one day we will be able to offer that service.
Estimated time of arrival?
For all stock orders we aim to deliver the goods within 7 working days, however delivery is often quicker. We will undertake to use reasonable endeavors to dispatch the Goods within this timescale but we cannot guarantee to do so. Not all products shown on the website are held in stock, so delivery time of these goods may vary.
We use a reputable national courier service to send out all of our boxed delivery items. Ensure you sign for all goods as unchecked so that if in the unlikely event something is damaged, claims can be made from the couriers. Please note deliveries by our couriers can only be left at your front door, reception or goods inwards.
It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified in writing, within 24 hours of receipt of your delivery, or by the end of the next working day. Any damages, errors or omissions notified to us after this period will not be considered.
What happens if my product is damaged in transit?
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email firstname.lastname@example.org directly within 2 business days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
I have not received my order; it appears to be late?
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.