FAQs & Help
BEFORE YOU BUY
Absolutely! A selection of our sit stand desks and accessories are available to view in our showroom. Please contact us to book a viewing.
Yes, we are committed to ensure all our customers are satisfied with their standing desk, therefore, we will help you create your desktop size, colour, and shape to meet your requirements. Customer order may vary in price from our standard size range of desktop and usually require a 4-week lead time. Please contact us via to Contact page or email firstname.lastname@example.org for more information and a quote
We use high quality when manufacturing our standing desk, therefore, we are confident that our desks offer best in class stability. It is inevitable that All height desks will experience some small instability/wobble when raised above a seated height and this is simply due to manufacturing tolerances that create space between the expanding parts of the legs. The real question is how well a desk is built to minimise this- we are confident that our desks will exceed your expectation for stability.
The Flimba Pro standing desk can lift to 130KG max capacity.
ORDERS AND PAYMENT
We accept Visa, Mastercard, American Express, PayPal, and Klarna payments. We also accept Google Pay and Apple Pay on compatible devices. We can accept payment via bank transfer – please contact email@example.com for bank transfer payments.
- Sign into your Flimba account (or create one).
- Add your items to the cart but don’t place your order just yet.
- Contact us to complete your order. We’ll email you a link to a secure order form you can use to submit each payment method.
All orders will receive an email confirmation after the order has been processed. A copy of your invoice will be attached for your records. Please click the link on your order to downland the PDF.
Your tracking details will be sent via email and SMS if you have provided your mobile number. As soon your order has been packed and displaced from our Wearhouse you will receive an email with your tracking information. This tracking information will be updated as soon as parcel receives the initial scans by our couriers and then you can track your parcels progress online.
We make every effort to process changes to a submitted order on request. However, we begin processing your order straight away and due to order volumes and courier collections throughout the day this involves several steps that may make changing your order not possible.
If you wish to change or cancel your order, please send an email as soon as possible after the order is placed to firstname.lastname@example.org and we will endeavour to do so.
We aim to ensure that we offer our customers with the best possible shopping experience. If you want to cancel your order or we are not able to make changes in time our customer service team can guide you through our easy Returns process.
We begin processing your order straight away but please contact our customer service team immediately if there is an error with your address. If we are unable to update your shipping address, we can contact the courier to request a redirection
We can hold and only dispatch your order after a specified date. To allow us to facilitate your request please leave a note in the special instructions box in Checkout when placing your order or contact one of our team members via email@example.com Please note that this is only to dispatch your order on a specific date, we cannot organise delivery to occur on a specified date.
We are happy to offer free shipping on all shipments! We ship only to UK Mainland (Channel Islands not included).
You will receive an order confirmation from Flimba directly after you have made the order. The tracking information will follow via a shipping confirmation e-mail from our side, followed by further text messaging from our shipping partner as soon as the order has been released from our warehouse.
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email firstname.lastname@example.org directly within 2 working days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.
WARRANTY, REFUND & RETURN
More likely than not, resetting the control box will do the trick. A reset is a simple process that takes less than a minute and will fix the majority of desk errors. Full desk reset instructions can be found in the instruction manual that came with your desk or online in the Specifications tab on the specific product page.
If this does not solve the issue or you need additional assistance, please contact one of our customer service team members via the Contact page or by emailing email@example.com directly.
We want you to love your desk. We are confident that you will after putting it to the test, but if you find that you should have chosen a different desk, prefer a different desktop colour or size, or even a different chair or accessories for example, we can help organise an exchange. Similarly, we understand on rare occasions that our products may just not be the right fit for your needs. Our Return Policy is set up to help – please view our Return Policy here.
We are confident in the quality of our products being of the highest standards but we understand that issues can arise with all products from time to time and we are here to help. In the rare situation that you experience an issue with a product, defect or damage please contact one of our customer service team members via the Contact page or by emailing firstname.lastname@example.org directly.
If you have received an incorrect/faulty/damaged item, please see our Warranty page for more information.
ASSEMBLY & CARE OF PRODUCTS
Our heights adjustable comes with an easy-to-follow instruction manual and step by step assembly instructions. These can also be downloaded as an online resource in the Specification tab on each product page.
If you have any questions or would like further guidance in assembling your standing desk, please contact us via the Contact page or by emailing email@example.com directly.
You will need a Philips head screwdriver, but otherwise assembly of our desks are tool free. Each desk comes with any necessary tools to assembly the desk and our desktops come with threaded screw inserts or pre-drilled holes to make assembly as quick and easy as possible.
Assembly will take as little as 30 minutes for our two leg desks and all desktops we supply come with threaded screw inserts or pre-drilled holes to make assembly as quick as possible.
For detailed, step by step instructions please watch the assembly video for each desk or refer to the instructions manual included with each desk.